SBGA - Small Business Growth Alliance

Anne

2018-07-11

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5 Kelli totally understood what I needed and handled it right away.

Kelli totally understood what I needed and handled it right away....

Kelli totally understood what I needed and handled it right away.

SBGA - Small Business Growth Alliance

David

2018-07-10

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5 She did a fine job.

She did a fine job....

She did a fine job.

SBGA - Small Business Growth Alliance

Paulette

2018-07-10

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4 Kat was able to point me in the right direction to figure out what had occurred. However, I thought Merchant Services would have been able to tell me my Client's name for me to be able to solve my problem. I did not know Merchant Services did not access that information.

Kat was able to point me in the right direction to figure out what had occurred. However, I thought Merchant Services would have been able to tell me...

Kat was able to point me in the right direction to figure out what had occurred. However, I thought Merchant Services would have been able to tell me my Client's name for me to be able to solve my problem. I did not know Merchant Services did not access that information.

SBGA - Small Business Growth Alliance

Linda

2018-07-09

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5 Extremely helpful!

Extremely helpful!...

Extremely helpful!

SBGA - Small Business Growth Alliance

Barry

2018-07-09

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1 If I could stop this change over I would. There has been way to many problems with the change and to much of a issue with trying to get things fixed. If I would have known then what I know now I would have stayed with what I had. Not happy at all with this.

If I could stop this change over I would. There has been way to many problems with the change and to much of a issue with trying to get things fixed. ...

If I could stop this change over I would. There has been way to many problems with the change and to much of a issue with trying to get things fixed. If I would have known then what I know now I would have stayed with what I had. Not happy at all with this.

SBGA - Small Business Growth Alliance

April

2018-07-09

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5 Shawny was very friendly and very helpful. Great experience!

Shawny was very friendly and very helpful. Great experience!...

Shawny was very friendly and very helpful. Great experience!

SBGA - Small Business Growth Alliance

Christine

2018-07-06

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5 Kaitlyn, the agent who helped me , was professional, friendly & efficient in expediting my request for help

Kaitlyn, the agent who helped me , was professional, friendly & efficient in expediting my request for help...

Kaitlyn, the agent who helped me , was professional, friendly & efficient in expediting my request for help

SBGA - Small Business Growth Alliance

Dana

2018-07-06

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4 Speaking with Kat, was pleasant. She listened and did her best to help me. She transferred me to Clover Tech Support to an individual that one didn't really listen to what I was saying, when he spoke he sounded like he was either high, uninterested or had marbles in his mouth. After hanging up with him I got on the phone with another lady whom I can not remember her name but she was extremely helpful and tried to solve my problem but had to pass me off to someone named Matt who at this point is trying to figure out the solution to my problem. I am all about customer service, the guy that Kat transferred me to might need some additional training on how to listen and speak to customers clearly.

Speaking with Kat, was pleasant. She listened and did her best to help me. She transferred me to Clover Tech Support to an individual that one didn't ...

Speaking with Kat, was pleasant. She listened and did her best to help me. She transferred me to Clover Tech Support to an individual that one didn't really listen to what I was saying, when he spoke he sounded like he was either high, uninterested or had marbles in his mouth. After hanging up with him I got on the phone with another lady whom I can not remember her name but she was extremely helpful and tried to solve my problem but had to pass me off to someone named Matt who at this point is trying to figure out the solution to my problem. I am all about customer service, the guy that Kat transferred me to might need some additional training on how to listen and speak to customers clearly.