Reviews Management

SBGA - Small Business Growth Alliance
Donna
2018-07-13
5 Very pleasant and issue was resolved immediately
Very pleasant and issue was resolved immediately...

Very pleasant and issue was resolved immediately

SBGA - Small Business Growth Alliance
Joanne
2018-07-13
5 She was very helpful and gave me the answer that I was seeking.
She was very helpful and gave me the answer that I was seeking....

She was very helpful and gave me the answer that I was seeking.

SBGA - Small Business Growth Alliance
Tammy
2018-07-13
5 very helpful
very helpful...

very helpful

SBGA - Small Business Growth Alliance
Joseph
2018-07-13
5 Customer Service is central to any business and its success. Shawny was pleasant and patient on the phone while being very professional in her communications. Thank you for being a friendly voice in a high-tech world of computers and answering machines!
Customer Service is central to any business and its success. Shawny was pleasant and patient on the phone while being very professional in her commun...

Customer Service is central to any business and its success. Shawny was pleasant and patient on the phone while being very professional in her communications. Thank you for being a friendly voice in a high-tech world of computers and answering machines!

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SBGA - Small Business Growth Alliance
Carolyn
2018-07-12
5 Completely satisfied with the service I received. Debbie was friendly, courteous and knowledgeable. She took care of my issue quickly and efficiently.
Completely satisfied with the service I received. Debbie was friendly, courteous and knowledgeable. She took care of my issue quickly and efficientl...

Completely satisfied with the service I received. Debbie was friendly, courteous and knowledgeable. She took care of my issue quickly and efficiently.

SBGA - Small Business Growth Alliance
Soletia
2018-07-12
5 Joanna was awesome and helped us with some tough issue. We are thankful for her patience and understanding.
Joanna was awesome and helped us with some tough issue. We are thankful for her patience and understanding....

Joanna was awesome and helped us with some tough issue. We are thankful for her patience and understanding.

SBGA - Small Business Growth Alliance
Soletia
2018-07-12
5 The customer service representative was very helpful and listen to my concerns. She was able to help me get to a quick and stress-free solution.
The customer service representative was very helpful and listen to my concerns. She was able to help me get to a quick and stress-free solution....

The customer service representative was very helpful and listen to my concerns. She was able to help me get to a quick and stress-free solution.

SBGA - Small Business Growth Alliance
Jaime
2018-07-12
3 We had a larger than normal deposit for two days and by the third day had not received a deposit in our bank account, which we generally receive one the following business day. We were not notified that there was an issue and the deposits needed to be verified because they were so large. I had to call in to see what was going on. Once I called in the issue was handled immediately and we did receive the deposits. This is actually much better than the last large deposit we had, which took almost a week to deposit and a lot of time wasted to figure out what was going on.
We had a larger than normal deposit for two days and by the third day had not received a deposit in our bank account, which we generally receive one t...

We had a larger than normal deposit for two days and by the third day had not received a deposit in our bank account, which we generally receive one the following business day. We were not notified that there was an issue and the deposits needed to be verified because they were so large. I had to call in to see what was going on. Once I called in the issue was handled immediately and we did receive the deposits. This is actually much better than the last large deposit we had, which took almost a week to deposit and a lot of time wasted to figure out what was going on.

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SBGA - Small Business Growth Alliance
JOHN
2018-07-11
5 Customer Service was great. Joanna G. Did a great job. She was very patient and thorough!! SBGA does have a problem with the email system. It takes an hour to get emails from them. This is not acceptable when you are working with credit card systems. This is a issue that management should address!!
Customer Service was great. Joanna G. Did a great job. She was very patient and thorough!! SBGA does have a problem with the email system. It takes a...

Customer Service was great. Joanna G. Did a great job. She was very patient and thorough!! SBGA does have a problem with the email system. It takes an hour to get emails from them. This is not acceptable when you are working with credit card systems. This is a issue that management should address!!

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SBGA - Small Business Growth Alliance
James
2018-07-11
5 Your customer service rep listened to my question, consulted her supervisor and quickly resolved the issue to my satisfaction. She also guided me through correcting the time on my terminal. Great job... Thank you!
Your customer service rep listened to my question, consulted her supervisor and quickly resolved the issue to my satisfaction. She also guided me thro...

Your customer service rep listened to my question, consulted her supervisor and quickly resolved the issue to my satisfaction. She also guided me through correcting the time on my terminal. Great job... Thank you!

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