SBGA - Small Business Growth Alliance

JAN

2023-05-12

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2 Michael who answered the phone was extremely polite and professional. Unfortunately, I just can't get paperwork needed from your company. Our company just started processing with SBGA in February, on two liquor stores. These stores are being sold and I need agreements because I'm trying to get the buyer to continue with SBGA and the equipment leases. We need all agreements and equipment lease contracts to turn over to the closing attorney. I've tried to get some information through the 2/1/2021 docusign but was unsuccessful.

Michael who answered the phone was extremely polite and professional. Unfortunately, I just can't get paperwork needed from your company. Our company ...

Michael who answered the phone was extremely polite and professional. Unfortunately, I just can't get paperwork needed from your company. Our company just started processing with SBGA in February, on two liquor stores. These stores are being sold and I need agreements because I'm trying to get the buyer to continue with SBGA and the equipment leases. We need all agreements and equipment lease contracts to turn over to the closing attorney. I've tried to get some information through the 2/1/2021 docusign but was unsuccessful.

SBGA - Small Business Growth Alliance

Nancy

2023-05-12

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5 Kat was wonderful to work with. She went through the account until she found our issue. She resolved as far as she could due to this being a chargeback.

Kat was wonderful to work with. She went through the account until she found our issue. She resolved as far as she could due to this being a chargebac...

Kat was wonderful to work with. She went through the account until she found our issue. She resolved as far as she could due to this being a chargeback.

SBGA - Small Business Growth Alliance

Linda

2023-05-12

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5 Our company internet was down, and I had a customer wanting to pay with his credit card. I ran the card, and the response was, "did I want to run this transaction manually?". I replied yes, not knowing what else to do. I called the service center and the tech was very helpful, telling me what to expect. I really appreciate his assistance.

Our company internet was down, and I had a customer wanting to pay with his credit card. I ran the card, and the response was, "did I want to run thi...

Our company internet was down, and I had a customer wanting to pay with his credit card. I ran the card, and the response was, "did I want to run this transaction manually?". I replied yes, not knowing what else to do. I called the service center and the tech was very helpful, telling me what to expect. I really appreciate his assistance.

SBGA - Small Business Growth Alliance

Ann & Joe

2023-05-11

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5 Christian martinez was very helpful. very helpful.

Christian martinez was very helpful. very helpful....

Christian martinez was very helpful. very helpful.

SBGA - Small Business Growth Alliance

Yuko

2023-05-10

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5 Debbie helped me with a long standing issue I’ve been having more than 6 months, and figured everything out in just several hours. Called me back when she promised she wound and she had answers for me!!! Absolutely superb support from her and she is a gem. Thank you Debbie!!

Debbie helped me with a long standing issue I’ve been having more than 6 months, and figured everything out in just several hours. Called me back w...

Debbie helped me with a long standing issue I’ve been having more than 6 months, and figured everything out in just several hours. Called me back when she promised she wound and she had answers for me!!! Absolutely superb support from her and she is a gem. Thank you Debbie!!

SBGA - Small Business Growth Alliance

Gregory

2023-05-10

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3 I was not completely satisfied with my call today. For starters the agent stated that he would need to check with someone else in order to answer my question but never did. Then he advised me that he was on an inbound line. I guess that was suppose to be my queue to hurry up. That did not make me feel very valued as a customer

I was not completely satisfied with my call today. For starters the agent stated that he would need to check with someone else in order to answer my q...

I was not completely satisfied with my call today. For starters the agent stated that he would need to check with someone else in order to answer my question but never did. Then he advised me that he was on an inbound line. I guess that was suppose to be my queue to hurry up. That did not make me feel very valued as a customer

SBGA - Small Business Growth Alliance

Brandy

2023-05-08

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3 Katherine (Kat) is always knowledgeable and helpful. Katherine is also very helpful and prompt. My only complaint is the some of processes that effect my ability to conduct my business financially during crucial times.

Katherine (Kat) is always knowledgeable and helpful. Katherine is also very helpful and prompt. My only complaint is the some of processes that effect...

Katherine (Kat) is always knowledgeable and helpful. Katherine is also very helpful and prompt. My only complaint is the some of processes that effect my ability to conduct my business financially during crucial times.

SBGA - Small Business Growth Alliance

Heath

2023-05-08

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5 Spoke with Rep and she was very helpful to guide me in the direction to get the information I needed.

Spoke with Rep and she was very helpful to guide me in the direction to get the information I needed....

Spoke with Rep and she was very helpful to guide me in the direction to get the information I needed.

SBGA - Small Business Growth Alliance

sandra

2023-05-08

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5 prompt response

prompt response...

prompt response

SBGA - Small Business Growth Alliance

Cathy

2023-05-05

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4 Debbie clarified a recent deposit that was split and lowered the fees on a temporarily inactive merchant account.

Debbie clarified a recent deposit that was split and lowered the fees on a temporarily inactive merchant account....

Debbie clarified a recent deposit that was split and lowered the fees on a temporarily inactive merchant account.