SBGA - Small Business Growth Alliance

cathy

2023-06-14

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5 excellent

excellent...

excellent

SBGA - Small Business Growth Alliance

Carol

2023-06-12

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5 Great customer service. I spoke with a representative right away and she answered all of my questions!

Great customer service. I spoke with a representative right away and she answered all of my questions!...

Great customer service. I spoke with a representative right away and she answered all of my questions!

SBGA - Small Business Growth Alliance

Zia

2023-06-09

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3 For the first time I got a great customer service for Christen. He tried to help me as much as possible. I believe your support team needs more exposure to Clover and the need for training can not over emphasized. Christen on the other hand showed signs of maturity. The other aspect which is not at all acceptable is disconnection of calls when we are put on hold. This has happened to me several times. Despite the support member asking for the call back number they never call us back.

For the first time I got a great customer service for Christen. He tried to help me as much as possible. I believe your support team needs more exposu...

For the first time I got a great customer service for Christen. He tried to help me as much as possible. I believe your support team needs more exposure to Clover and the need for training can not over emphasized. Christen on the other hand showed signs of maturity. The other aspect which is not at all acceptable is disconnection of calls when we are put on hold. This has happened to me several times. Despite the support member asking for the call back number they never call us back.

SBGA - Small Business Growth Alliance

Mirra

2023-06-09

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3 Kat was very patient and helpful to me today!

Kat was very patient and helpful to me today!...

Kat was very patient and helpful to me today!

SBGA - Small Business Growth Alliance

Matthew

2023-06-09

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5 Had to call Customer Service today and Mayra was so Helpful. She assisted in every area that I needed help in and hopefully if I ever have to call back again it will be Mayra on the other end of the phone. Very respectable and helpful employee. Thank you!

Had to call Customer Service today and Mayra was so Helpful. She assisted in every area that I needed help in and hopefully if I ever have to call bac...

Had to call Customer Service today and Mayra was so Helpful. She assisted in every area that I needed help in and hopefully if I ever have to call back again it will be Mayra on the other end of the phone. Very respectable and helpful employee. Thank you!

SBGA - Small Business Growth Alliance

Jude

2023-06-09

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1 Christian was a great help, and is getting a Supervisor to help me out with my situations. Awaiting a call now. Many problems throughout this

Christian was a great help, and is getting a Supervisor to help me out with my situations. Awaiting a call now. Many problems throughout this...

Christian was a great help, and is getting a Supervisor to help me out with my situations. Awaiting a call now. Many problems throughout this

SBGA - Small Business Growth Alliance

Joycelyn

2023-06-07

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4 Very friendly and Knowledgeable.

Very friendly and Knowledgeable....

Very friendly and Knowledgeable.

SBGA - Small Business Growth Alliance

Stephen

2023-06-07

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1 I am very unhappy with the service today. Whenever a client pays for legal services with his or her credit card and I process his or her payment on my Clover credit card machine, the payment is deposited into my IOLTA trust account. When I processed a large refund for a client last month, the refund was deducted from my Operating account. The refund should have been deducted from the trust account. I was told by one of your representatives that the refund has to be deducted from the Operating account. That does not make sense to me since the monies for the refund are in the trust account. If we cannot process a refund from the trust account, then why is there a REFUND button on my Clover credit card machine?

I am very unhappy with the service today. Whenever a client pays for legal services with his or her credit card and I process his or her payment on m...

I am very unhappy with the service today. Whenever a client pays for legal services with his or her credit card and I process his or her payment on my Clover credit card machine, the payment is deposited into my IOLTA trust account. When I processed a large refund for a client last month, the refund was deducted from my Operating account. The refund should have been deducted from the trust account. I was told by one of your representatives that the refund has to be deducted from the Operating account. That does not make sense to me since the monies for the refund are in the trust account. If we cannot process a refund from the trust account, then why is there a REFUND button on my Clover credit card machine?

SBGA - Small Business Growth Alliance

Lois

2023-06-05

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4 When I could finally get a live person to speak to, my problem was resolved quickly. But when I tried to reach someone through the app on my computer for Clover, I couldn't get anyone and all the message boxes were full that I was referred to. It took over an hour for me to get someone to speak to. From now on, I will only use the Clover system to get help.

When I could finally get a live person to speak to, my problem was resolved quickly. But when I tried to reach someone through the app on my computer ...

When I could finally get a live person to speak to, my problem was resolved quickly. But when I tried to reach someone through the app on my computer for Clover, I couldn't get anyone and all the message boxes were full that I was referred to. It took over an hour for me to get someone to speak to. From now on, I will only use the Clover system to get help.

SBGA - Small Business Growth Alliance

John

2023-06-04

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5 So far your team has been very attentive and we appreciate that. I am very interested in the billing because I am seeing emails saying my account will be deducted for things I have not seen before. I am hoping my understanding of your system is correct and that you will be saving me upwards of $600/mo on credit card fees.

So far your team has been very attentive and we appreciate that. I am very interested in the billing because I am seeing emails saying my account wil...

So far your team has been very attentive and we appreciate that. I am very interested in the billing because I am seeing emails saying my account will be deducted for things I have not seen before. I am hoping my understanding of your system is correct and that you will be saving me upwards of $600/mo on credit card fees.