SBGA - Small Business Growth Alliance

shane

2016-11-04

• 
• 
• 
• 
• 

4 Kat,the customer service rep that helped me yesterday was definetly a 5 star employee. My sales person,on the other hand was horrible and made my transition awful! She did nothing at all and would not train,help or do anything she was supposed to. We lost money and had to train and learn on our own with the whole clover system. Lost a good customer of years because of it also. She would not even work with my ins. company to provide info on loss payee.

Kat,the customer service rep that helped me yesterday was definetly a 5 star employee. My sales person,on the other hand was horrible and made my tra...

Kat,the customer service rep that helped me yesterday was definetly a 5 star employee. My sales person,on the other hand was horrible and made my transition awful! She did nothing at all and would not train,help or do anything she was supposed to. We lost money and had to train and learn on our own with the whole clover system. Lost a good customer of years because of it also. She would not even work with my ins. company to provide info on loss payee.

SBGA - Small Business Growth Alliance

Jason

2016-11-02

• 
• 
• 
• 
• 

5 Let me start by saying Ryan and John were both great. Very helpful and knowledgeable. At the beginning of the install process I was a bit impatient and didn't understand why it was so complicated as things were not going well. I soon realized that Ryan and John were committed to making things work and they were doing there best. I really appreciated there efforts. It took about 90 minutes to complete the download/install process, which is a bit long but at least the process was a success. In addition I would like to mention that Panna, our rep is awesome! She is always very helpful when we have questions or concerns. She gets back to us right away and we trust her fully, which is quite uncommon in todays world. Without Panna and the amazing service we receive it would be easy for us to consider the other merchant companies who are constantly calling and emailing wanting our business. It's actually quite annoying how often we are approached with promises of better rates and service. I'm always pleased to tell them that we are quite happy with where we are. Keep up the great work. Thanks much.

Let me start by saying Ryan and John were both great. Very helpful and knowledgeable. At the beginning of the install process I was a bit impatient an...

Let me start by saying Ryan and John were both great. Very helpful and knowledgeable. At the beginning of the install process I was a bit impatient and didn't understand why it was so complicated as things were not going well. I soon realized that Ryan and John were committed to making things work and they were doing there best. I really appreciated there efforts. It took about 90 minutes to complete the download/install process, which is a bit long but at least the process was a success. In addition I would like to mention that Panna, our rep is awesome! She is always very helpful when we have questions or concerns. She gets back to us right away and we trust her fully, which is quite uncommon in todays world. Without Panna and the amazing service we receive it would be easy for us to consider the other merchant companies who are constantly calling and emailing wanting our business. It's actually quite annoying how often we are approached with promises of better rates and service. I'm always pleased to tell them that we are quite happy with where we are. Keep up the great work. Thanks much.

SBGA - Small Business Growth Alliance

Leslie

2016-11-02

• 
• 
• 
• 
• 

5 Sara , was the best ever !!!! She was so helpful and kind to me .. Give here a raise !!! She is a asset to your company .... Thx . For the excellent help and very good skills in helping people !!!

Sara , was the best ever !!!! She was so helpful and kind to me .. Give here a raise !!! She is a asset to your company .... Thx . For the excellent ...

Sara , was the best ever !!!! She was so helpful and kind to me .. Give here a raise !!! She is a asset to your company .... Thx . For the excellent help and very good skills in helping people !!!

SBGA - Small Business Growth Alliance

Dean

2016-11-02

• 
• 
• 
• 
• 

5 Mathew was the man! Very friendly and knowledgeable and hanged in there for us on the phone, walking us through some very complex paperwork!

Mathew was the man! Very friendly and knowledgeable and hanged in there for us on the phone, walking us through some very complex paperwork!...

Mathew was the man! Very friendly and knowledgeable and hanged in there for us on the phone, walking us through some very complex paperwork!

SBGA - Small Business Growth Alliance

TERRY

2016-11-02

• 
• 
• 
• 
• 

5 It was an enjoyable experience. I loved Panna. She was very knowledgeable and she made me very comfortable with the new conversion process. I felt that I could trust her and I look forward to doing business with your company. Joshua was also very friendly on the phone and seems to know his job.

It was an enjoyable experience. I loved Panna. She was very knowledgeable and she made me very comfortable with the new conversion process. I felt ...

It was an enjoyable experience. I loved Panna. She was very knowledgeable and she made me very comfortable with the new conversion process. I felt that I could trust her and I look forward to doing business with your company. Joshua was also very friendly on the phone and seems to know his job.

SBGA - Small Business Growth Alliance

Victor

2016-11-01

• 
• 
• 
• 
• 

5 Excellent customer service. My issue was resolved quickly.

Excellent customer service. My issue was resolved quickly....

Excellent customer service. My issue was resolved quickly.