5I was helped by Matthew Gardner. I have called your company several times in the past 3 months, I was ready top pull your machine out the wall and switch to a different service until i spoke with Matthew He was the only one who actually helped me and explained what was going on. Without him you would have lost us as a client and we have been with you for 7 years.
I was helped by Matthew Gardner. I have called your company several times
in the past 3 months, I was ready top pull your machine out the wall and
swi...
I was helped by Matthew Gardner. I have called your company several times
in the past 3 months, I was ready top pull your machine out the wall and
switch to a different service until i spoke with Matthew He was the only
one who actually helped me and explained what was going on. Without him you
would have lost us as a client and we have been with you for 7 years.
5David was very helpful in explaining what things meant on the dashboard, what our company could expect from SBGA in terms of services, damage control from previous vendors, and a timeline for results. I appreciate all the time he spent doing so. He was very friendly, professional and informative. I look forward to working with David in the future, and seeing positive results from SBGA.
David was very helpful in explaining what things meant on the dashboard,
what our company could expect from SBGA in terms of services, damage
control ...
David was very helpful in explaining what things meant on the dashboard,
what our company could expect from SBGA in terms of services, damage
control from previous vendors, and a timeline for results. I appreciate
all the time he spent doing so. He was very friendly, professional and
informative. I look forward to working with David in the future, and
seeing positive results from SBGA.
5My company has had a really good experience with this company. I would highly recommend them. Their customer service is awesome as well.
My company has had a really good experience with this company. I would
highly recommend them. Their customer service is awesome as well....
My company has had a really good experience with this company. I would
highly recommend them. Their customer service is awesome as well.
SBGA - Small Business Growth Alliance
Dennis
2I automatically get charged on the 2nd or 3rd of every month for the prior months merchant services. My issue is that when it is higher than expected or I have a question, I have to wait several days to get the statement in the mail. For October, we were inadvertantly charged over $72 too much for a monthly service we do not use/have. There was also a $29.95 fee for PCI non validation which I do not recall ever being told about and how I could have avoided it (by doing a survey????). I asked if I could look at my charges/statements online (like I had w/Harbortouch and Elavon for my 2 businesses) and was told it would be an additional $8+ per month for that service. What???? I am very surprised by this, most all companies offer and encourage paper-less invoices now and also offer instant access to the account. It would have saved your representative about 20 mins on the phone today, and saved my time as well. I was told I would be getting a credit of $72 for our business and another $42 credit for our other account, in the next few days. It seems very counterproductive and unprofessional to be overcharged, then supposedly get a credit back yet not have any communication about how or why it happened or would be corrected (until I called). I only hope I would have gotten the credit anyway, and it did not result from the fact that I questioned it. With both Harbortouch and Elavon, I could go in at any time and see or verify that a customer card did in fact get processed if we had a hiccup with the machine etc, or i could pull up any and all monthly statements and print them. Yes, Harbortouch was charging me a little more for monthly fees etc than you are, and that was part of the reason we changed providers. But that was not the case with Elavon. I was told by the sales rep he could not beat our Elavon rates, only could match them. And by the way, Elavon NEVER charged me for any additional annual fees or pci validation or anything, over the 5 yrs we used them. Their charges always made sense, in 5 yrs I never once had to question anything with them.
I automatically get charged on the 2nd or 3rd of every month for the prior
months merchant services. My issue is that when it is higher than expected...
I automatically get charged on the 2nd or 3rd of every month for the prior
months merchant services. My issue is that when it is higher than expected
or I have a question, I have to wait several days to get the statement in
the mail. For October, we were inadvertantly charged over $72 too much for
a monthly service we do not use/have. There was also a $29.95 fee for PCI
non validation which I do not recall ever being told about and how I could
have avoided it (by doing a survey????). I asked if I could look at my
charges/statements online (like I had w/Harbortouch and Elavon for my 2
businesses) and was told it would be an additional $8+ per month for that
service. What???? I am very surprised by this, most all companies offer
and encourage paper-less invoices now and also offer instant access to the
account. It would have saved your representative about 20 mins on the
phone today, and saved my time as well. I was told I would be getting a
credit of $72 for our business and another $42 credit for our other
account, in the next few days. It seems very counterproductive and
unprofessional to be overcharged, then supposedly get a credit back yet not
have any communication about how or why it happened or would be corrected
(until I called). I only hope I would have gotten the credit anyway, and
it did not result from the fact that I questioned it. With both
Harbortouch and Elavon, I could go in at any time and see or verify that a
customer card did in fact get processed if we had a hiccup with the machine
etc, or i could pull up any and all monthly statements and print them.
Yes, Harbortouch was charging me a little more for monthly fees etc than
you are, and that was part of the reason we changed providers. But that
was not the case with Elavon. I was told by the sales rep he could not
beat our Elavon rates, only could match them. And by the way, Elavon NEVER
charged me for any additional annual fees or pci validation or anything,
over the 5 yrs we used them. Their charges always made sense, in 5 yrs I
never once had to question anything with them.
