Don

2018-01-22

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1

We're not happy. We signed up 2 months ago and still don't have service SBGA - Small Business Growth Alliance

We're not happy. We signed up 2 months ago and still don't have service...

We're not happy. We signed up 2 months ago and still don't have service

Ping

2018-01-20

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1

Didn't get the answer for my question with a unfriendly voice. SBGA - Small Business Growth Alliance

Didn't get the answer for my question with a unfriendly voice....

Didn't get the answer for my question with a unfriendly voice.

Rita

2018-01-19

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5

Valarie was very helpful, knowledgeable and resolved my issue in a timely manner. SBGA - Small Business Growth Alliance

Valarie was very helpful, knowledgeable and resolved my issue in a timely manner....

Valarie was very helpful, knowledgeable and resolved my issue in a timely manner.

viki

2018-01-18

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5

Cassandra was very helpful, she answered all my questions. thank you viki SBGA - Small Business Growth Alliance

Cassandra was very helpful, she answered all my questions. thank you viki...

Cassandra was very helpful, she answered all my questions. thank you viki

Barb

2018-01-17

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5

Tiffany was very helpful and took care of my problem very promptly and efficiently. SBGA - Small Business Growth Alliance

Tiffany was very helpful and took care of my problem very promptly and efficiently....

Tiffany was very helpful and took care of my problem very promptly and efficiently.

John

2018-01-17

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2

I was assisted by Tiffany F and she went beyond what her company policy typically allows in order to help me figure out and complete my PCI compliance. The issue I have with this company is that the PCI compliance requirements are extremely confusing to me (not a computer guru) and in the past there was no attempt to reverse fees that came up without warning that I found on my statements after the fact. More can be done to help users of this service to prevent them being charged avoidable fees. There seems to be a lack of notification for upcoming re-certifications and if it were not for the help of this understanding representative I would have to rate the Company as a one star. Her actions alone made me feel like I was being treated as a human being and not just a source of revenue. I sincerely hope that changes are made to make these requirements easier for the end user to understand and reach compliance without the need to spend excess time on the phone and dealing with the frustration of being told "it was all in your contact at the beginning" and then having nothing done to remove fees that were already charged. If not for these repeated issues with this service I would give the company a higher star rating. SBGA - Small Business Growth Alliance

I was assisted by Tiffany F and she went beyond what her company policy typically allows in order to help me figure out and complete my PCI compliance...

I was assisted by Tiffany F and she went beyond what her company policy typically allows in order to help me figure out and complete my PCI compliance. The issue I have with this company is that the PCI compliance requirements are extremely confusing to me (not a computer guru) and in the past there was no attempt to reverse fees that came up without warning that I found on my statements after the fact. More can be done to help users of this service to prevent them being charged avoidable fees. There seems to be a lack of notification for upcoming re-certifications and if it were not for the help of this understanding representative I would have to rate the Company as a one star. Her actions alone made me feel like I was being treated as a human being and not just a source of revenue. I sincerely hope that changes are made to make these requirements easier for the end user to understand and reach compliance without the need to spend excess time on the phone and dealing with the frustration of being told "it was all in your contact at the beginning" and then having nothing done to remove fees that were already charged. If not for these repeated issues with this service I would give the company a higher star rating.

Cheri

2018-01-17

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5

It took a very short time to get an answer to my question, appreciated the help. SBGA - Small Business Growth Alliance

It took a very short time to get an answer to my question, appreciated the help....

It took a very short time to get an answer to my question, appreciated the help.

Lonnie

2018-01-17

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5

They were prompted in giving me the answers SBGA - Small Business Growth Alliance

They were prompted in giving me the answers...

They were prompted in giving me the answers