SBGA - Small Business Growth Alliance

Ryan

2023-01-24

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1 There was no one who could assist me and I was bounced from automated service to automated service.

There was no one who could assist me and I was bounced from automated service to automated service....

There was no one who could assist me and I was bounced from automated service to automated service.

SBGA - Small Business Growth Alliance

Dana

2023-01-23

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5 Christian is very helpful every time I call.

Christian is very helpful every time I call....

Christian is very helpful every time I call.

SBGA - Small Business Growth Alliance

JANE

2023-01-20

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5 very helpful and professional

very helpful and professional...

very helpful and professional

SBGA - Small Business Growth Alliance

Nab

2023-01-19

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1 The person I spoke with she used F…words that sounds heard clearly.

The person I spoke with she used F…words that sounds heard clearly....

The person I spoke with she used F…words that sounds heard clearly.

SBGA - Small Business Growth Alliance

Latoya

2023-01-19

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1 I am not happy with my service. My digital gift card function often doesn't work but shows I sold one without issuing it to the customer. I've called numerous times and have been unsuccessful resolving this problem. I also ordered physical gift cards which I never received but was charged, every time I speak with a representative the tell me I should have them within a day or two which isn't true. I also wanted switched banks and it was a hassle. I needed a letter from my bank, had to sign DocuSign and my money was held up which stopped me from buying supplies to run my business.

I am not happy with my service. My digital gift card function often doesn't work but shows I sold one without issuing it to the customer. I've called ...

I am not happy with my service. My digital gift card function often doesn't work but shows I sold one without issuing it to the customer. I've called numerous times and have been unsuccessful resolving this problem. I also ordered physical gift cards which I never received but was charged, every time I speak with a representative the tell me I should have them within a day or two which isn't true. I also wanted switched banks and it was a hassle. I needed a letter from my bank, had to sign DocuSign and my money was held up which stopped me from buying supplies to run my business.

SBGA - Small Business Growth Alliance

Lee

2023-01-19

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5 Excellent customer service experience. Thanks Kat L

Excellent customer service experience. Thanks Kat L...

Excellent customer service experience. Thanks Kat L

SBGA - Small Business Growth Alliance

Natalie

2023-01-18

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5 PCI compliance customers service was very helpful, professional and efficient Thank you.

PCI compliance customers service was very helpful, professional and efficient Thank you....

PCI compliance customers service was very helpful, professional and efficient Thank you.

SBGA - Small Business Growth Alliance

Claire

2023-01-17

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5 Debbie is knowledgeable, kind and efficient. I appreciate her help!

Debbie is knowledgeable, kind and efficient. I appreciate her help!...

Debbie is knowledgeable, kind and efficient. I appreciate her help!

SBGA - Small Business Growth Alliance

Melanie

2023-01-17

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1 From the start there was either a bad connection on the other end or the rep was preoccupied. She got all of my information incorrect several times and didn't understand anything I was saying. The issue has not yet been resolved. and

From the start there was either a bad connection on the other end or the rep was preoccupied. She got all of my information incorrect several times an...

From the start there was either a bad connection on the other end or the rep was preoccupied. She got all of my information incorrect several times and didn't understand anything I was saying. The issue has not yet been resolved. and

SBGA - Small Business Growth Alliance

Stephen

2023-01-17

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5 Michael checked my case and said a person would call me concerning my account. Am waiting.

Michael checked my case and said a person would call me concerning my account. Am waiting....

Michael checked my case and said a person would call me concerning my account. Am waiting.