SBGA - Small Business Growth Alliance

Debbie

2023-03-29

• 
• 
• 
• 
• 

5 I spoke with Debbie on the phone this morning. I had been having trouble getting a credit card charge to go through our system. Debbie was able to assist me and we were able to get it to work. She is AWESOME!!!

I spoke with Debbie on the phone this morning. I had been having trouble getting a credit card charge to go through our system. Debbie was able to a...

I spoke with Debbie on the phone this morning. I had been having trouble getting a credit card charge to go through our system. Debbie was able to assist me and we were able to get it to work. She is AWESOME!!!

SBGA - Small Business Growth Alliance

Evelyn

2023-03-24

• 
• 
• 
• 
• 

5 Very helpful in answering all my questions.

Very helpful in answering all my questions....

Very helpful in answering all my questions.

SBGA - Small Business Growth Alliance

Gregorio

2023-03-23

• 
• 
• 
• 
• 

5 Great job super helpful

Great job super helpful...

Great job super helpful

SBGA - Small Business Growth Alliance

Chris

2023-03-23

• 
• 
• 
• 
• 

3 I called to get some very basic numbers that I need to complete my year-end taxes. And rather than just help me out on their end, customer service reset our password so we can access it on your website. I don’t have time for that right now - hence the phone call.

I called to get some very basic numbers that I need to complete my year-end taxes. And rather than just help me out on their end, customer service res...

I called to get some very basic numbers that I need to complete my year-end taxes. And rather than just help me out on their end, customer service reset our password so we can access it on your website. I don’t have time for that right now - hence the phone call.

SBGA - Small Business Growth Alliance

Marylin

2023-03-23

• 
• 
• 
• 
• 

5 I have had some interactions with Heather and find her to be very helpful.

I have had some interactions with Heather and find her to be very helpful....

I have had some interactions with Heather and find her to be very helpful.

SBGA - Small Business Growth Alliance

Steve

2023-03-23

• 
• 
• 
• 
• 

5 Great customer service, quickly responded to account change request that was long over due to make sure it was'nt a fraudulent request

Great customer service, quickly responded to account change request that was long over due to make sure it was'nt a fraudulent request...

Great customer service, quickly responded to account change request that was long over due to make sure it was'nt a fraudulent request

SBGA - Small Business Growth Alliance

Cory

2023-03-22

• 
• 
• 
• 
• 

5 Ben was very helpful and saved me money

Ben was very helpful and saved me money...

Ben was very helpful and saved me money

SBGA - Small Business Growth Alliance

Theresa

2023-03-22

• 
• 
• 
• 
• 

5 Mayra took her time to explain to me in details how our deposits and debits were calculated. This helps us understand our sales and debits that appear on our bank statement. I was able to explain them now to my boss. I was really frustrated at the beginning of my call but the end she did resolve my issue. Thank you so much!!!

Mayra took her time to explain to me in details how our deposits and debits were calculated. This helps us understand our sales and debits that appear...

Mayra took her time to explain to me in details how our deposits and debits were calculated. This helps us understand our sales and debits that appear on our bank statement. I was able to explain them now to my boss. I was really frustrated at the beginning of my call but the end she did resolve my issue. Thank you so much!!!

SBGA - Small Business Growth Alliance

SHARON

2023-03-22

• 
• 
• 
• 
• 

5 Heather was extremely pleasant and helpful. I appreciate her knowledge of the process and her execution of the appropriate forms in a timely manner.

Heather was extremely pleasant and helpful. I appreciate her knowledge of the process and her execution of the appropriate forms in a timely manner....

Heather was extremely pleasant and helpful. I appreciate her knowledge of the process and her execution of the appropriate forms in a timely manner.

SBGA - Small Business Growth Alliance

Diane

2023-03-22

• 
• 
• 
• 
• 

4 The system works extremely well and we are very satisfied. When there was a hold on our deposit, I called customer service. It was a challenge to get the information I needed but was finally resolved at my insistence. To tell me the threshold for our account was raised but not to what put me in an awkward situation. Our account had a flag on it for one of the transactions and money wasn't transferred to our bank promptly. The customer service rep found out about the flay and said the threshold was raised but not how much. I insisted on knowing how much and I did get it, a bit of a hassle. Not sure how I was supposed to know about limits on cards as this seemed to be new.

The system works extremely well and we are very satisfied. When there was a hold on our deposit, I called customer service. It was a challenge to get ...

The system works extremely well and we are very satisfied. When there was a hold on our deposit, I called customer service. It was a challenge to get the information I needed but was finally resolved at my insistence. To tell me the threshold for our account was raised but not to what put me in an awkward situation. Our account had a flag on it for one of the transactions and money wasn't transferred to our bank promptly. The customer service rep found out about the flay and said the threshold was raised but not how much. I insisted on knowing how much and I did get it, a bit of a hassle. Not sure how I was supposed to know about limits on cards as this seemed to be new.