5The woman who helped me in customer service before transferring me over to the chargeback department was very nice and friendly and helpful.
The woman who helped me in customer service before transferring me over to
the chargeback department was very nice and friendly and helpful....
The woman who helped me in customer service before transferring me over to
the chargeback department was very nice and friendly and helpful.
SBGA - Small Business Growth Alliance
KRISTINA
5I called to have our new machine setup for Auto Batch as it was not batching our credit cards. Marc was able to transfer me to the tech support department to get this updated.
I called to have our new machine setup for Auto Batch as it was not
batching our credit cards. Marc was able to transfer me to the tech
support depar...
I called to have our new machine setup for Auto Batch as it was not
batching our credit cards. Marc was able to transfer me to the tech
support department to get this updated.
5So easy to deal with- so friendly and helpful!!! Very knowledgeable and straightforward. Got everything I needed in a very timely and educated manner. Top shelf!!
So easy to deal with- so friendly and helpful!!! Very knowledgeable and
straightforward. Got everything I needed in a very timely and educated
manner....
So easy to deal with- so friendly and helpful!!! Very knowledgeable and
straightforward. Got everything I needed in a very timely and educated
manner. Top shelf!!
5Kat was of great help and showed a high level of professionalism in handling my calls.
Kat was of great help and showed a high level of professionalism in
handling my calls....
Kat was of great help and showed a high level of professionalism in
handling my calls.
SBGA - Small Business Growth Alliance
Joe
5Great Service
Great Service...
Great Service
SBGA - Small Business Growth Alliance
Roger
5John was excellent to work with. He is definitely a professional; very patient with explaining things, and with a good sense of humor.
John was excellent to work with. He is definitely a professional; very
patient with explaining things, and with a good sense of humor....
John was excellent to work with. He is definitely a professional; very
patient with explaining things, and with a good sense of humor.
SBGA - Small Business Growth Alliance
Erin
4I am currently in the middle of switching credit card processing companies. I am actually a teacher who is filling in for my mother in the family business and have no idea or ambition to deal with this type of thing. The switch has been confusing for me and I have spent the majority of my day on the phone between your company and my previous processing company. Finally, I was able to get JeTaun S. on the phone. She was extremely helpful. She was patient and understanding. She helped me so that I was able to understand the process that I needed to follow in order to fix the issues that I was facing. She did not rush my off of the phone and she was determined to meet my needs as her customer. I was very satisfied with my phone call with JeTaun and now understand the steps that must followed in order to obtain a new machine from your company and to close my account from the previous one. I asked to speak to manager when I finished with my phone call with JeTaun so that I could tell someone that she did her job well but there were none available so she sent me this survey. I hope she is rewarded for her hard work and great customer service!
I am currently in the middle of switching credit card processing companies.
I am actually a teacher who is filling in for my mother in the family bus...
I am currently in the middle of switching credit card processing companies.
I am actually a teacher who is filling in for my mother in the family
business and have no idea or ambition to deal with this type of thing. The
switch has been confusing for me and I have spent the majority of my day on
the phone between your company and my previous processing company.
Finally, I was able to get JeTaun S. on the phone. She was extremely
helpful. She was patient and understanding. She helped me so that I was
able to understand the process that I needed to follow in order to fix the
issues that I was facing. She did not rush my off of the phone and she was
determined to meet my needs as her customer. I was very satisfied with my
phone call with JeTaun and now understand the steps that must followed in
order to obtain a new machine from your company and to close my account
from the previous one. I asked to speak to manager when I finished with my
phone call with JeTaun so that I could tell someone that she did her job
well but there were none available so she sent me this survey. I hope she
is rewarded for her hard work and great customer service!
