SBGA - Small Business Growth Alliance

LINDA

2017-02-06

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5 John did a great job helping me reprogram our credit card terminal.

John did a great job helping me reprogram our credit card terminal....

John did a great job helping me reprogram our credit card terminal.

SBGA - Small Business Growth Alliance

Tammie

2017-02-02

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4 I didn't realize it was going to be done over the phone. but it went ok

I didn't realize it was going to be done over the phone. but it went ok...

I didn't realize it was going to be done over the phone. but it went ok

SBGA - Small Business Growth Alliance

Catrice

2017-02-01

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3 Customer service is a priority at our customer and we are disappointed when we don't receive good customer service. We had a software failure that generated a duplicate payment so, we contacted Merchant Services to assist with refunding our client as our system will not allow us to process the refund because the original transaction never posted. We ran the clients credit card but, the Payment Application did not populate so, we did not see an approval and, therefore ran the card again. When our deposit did not balance, we searched Transaction Manager and saw that the original transaction was approved. Of course, we want to refund our client as quickly as possible but, unfortunately, Merchant Services refused to waive the processing fee for the refund. They indicated that the software provider, ChargeAnywhere, is responsible for their software failure and when I followed up with ChargeAnywhere, they blamed Merchant Services and indicated that there was a, "fix," for duplicate payments that Merchant Services should have offered at the time we signed up for services. Prior to changing to ChargeAnywhere, we did not have duplicate payment issues so, we were unaware of the need for a, "fix." While the software failure may not be caused by Merchant Services, they are aware of the fact that the duplicate payment was not caused by us so, as a courtesy, they could have waived the processing fee for the refund. But, "courtesy," does not seem to be something, with which they are familiar. The clerk I spoke with was friendly enough. I would not recommend the company.

Customer service is a priority at our customer and we are disappointed when we don't receive good customer service. We had a software failure that gen...

Customer service is a priority at our customer and we are disappointed when we don't receive good customer service. We had a software failure that generated a duplicate payment so, we contacted Merchant Services to assist with refunding our client as our system will not allow us to process the refund because the original transaction never posted. We ran the clients credit card but, the Payment Application did not populate so, we did not see an approval and, therefore ran the card again. When our deposit did not balance, we searched Transaction Manager and saw that the original transaction was approved. Of course, we want to refund our client as quickly as possible but, unfortunately, Merchant Services refused to waive the processing fee for the refund. They indicated that the software provider, ChargeAnywhere, is responsible for their software failure and when I followed up with ChargeAnywhere, they blamed Merchant Services and indicated that there was a, "fix," for duplicate payments that Merchant Services should have offered at the time we signed up for services. Prior to changing to ChargeAnywhere, we did not have duplicate payment issues so, we were unaware of the need for a, "fix." While the software failure may not be caused by Merchant Services, they are aware of the fact that the duplicate payment was not caused by us so, as a courtesy, they could have waived the processing fee for the refund. But, "courtesy," does not seem to be something, with which they are familiar. The clerk I spoke with was friendly enough. I would not recommend the company.

SBGA - Small Business Growth Alliance

Mazen

2017-01-27

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5 Issue solved fast fast, I am very satisfied

Issue solved fast fast, I am very satisfied...

Issue solved fast fast, I am very satisfied

SBGA - Small Business Growth Alliance

Laura

2017-01-25

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3 After two emails where Reuben promised to have some one call me from set up, he finally told me to call the help line at his office. They kept me on hold for some time while they figured out what to do. After they finally connected us to the folks at Clover support, the young lady talked us through it very quickly. Things were up and running in about 5 minutes or less.

After two emails where Reuben promised to have some one call me from set up, he finally told me to call the help line at his office. They kept me on h...

After two emails where Reuben promised to have some one call me from set up, he finally told me to call the help line at his office. They kept me on hold for some time while they figured out what to do. After they finally connected us to the folks at Clover support, the young lady talked us through it very quickly. Things were up and running in about 5 minutes or less.