SBGA - Small Business Growth Alliance

Ronald

2017-07-20

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5 very pleasant and helpful, thanks Ron

very pleasant and helpful, thanks Ron...

very pleasant and helpful, thanks Ron

SBGA - Small Business Growth Alliance

James

2017-07-17

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5 1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no other(effective cancellation date is 7/14/17, when the new owner accomplished his own hookup with a new credit card machine from a different processor). 2. Allegra is, as you are aware, a franchise and over the years I was with you, the competitive landscape changed as it always does. Thus, while I recommended you, the Allegra Home Office is now recommending www.banccredit/maryland.com and that is the outfit the new owner went with. Down the road, you should feel free to solicit Glenn to get the account back, at glenn@allegraalbany.com. 3. FYI, the tracking no. on the return of your loaner VeriFone 520 terminal is: 1ZE70V 340305 528073.

1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no o...

1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no other(effective cancellation date is 7/14/17, when the new owner accomplished his own hookup with a new credit card machine from a different processor). 2. Allegra is, as you are aware, a franchise and over the years I was with you, the competitive landscape changed as it always does. Thus, while I recommended you, the Allegra Home Office is now recommending www.banccredit/maryland.com and that is the outfit the new owner went with. Down the road, you should feel free to solicit Glenn to get the account back, at glenn@allegraalbany.com. 3. FYI, the tracking no. on the return of your loaner VeriFone 520 terminal is: 1ZE70V 340305 528073.

SBGA - Small Business Growth Alliance

Donald

2017-07-15

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1 I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late get routed to some number that doesn't even have a record of my Merchant number, Try again several time trying to get to a live representative punching different numbers same results. The service rep I finally get to say maybe the division I am trying ti reach is probably close and forwarding my call to them, THEY don't even know anything about my account, don't have my account and can't even help me answer a simple question. If the division I needed, the one with my account is closed for the day they should say that and say call back later. I wasted hours trying to get through to a live person. Your system is severely flawed, the worst I have dealt with.

I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late ...

I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late get routed to some number that doesn't even have a record of my Merchant number, Try again several time trying to get to a live representative punching different numbers same results. The service rep I finally get to say maybe the division I am trying ti reach is probably close and forwarding my call to them, THEY don't even know anything about my account, don't have my account and can't even help me answer a simple question. If the division I needed, the one with my account is closed for the day they should say that and say call back later. I wasted hours trying to get through to a live person. Your system is severely flawed, the worst I have dealt with.

SBGA - Small Business Growth Alliance

April

2017-07-14

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4 My problem was not solved but representatives tried several times and were polite and helpful all the way through.

My problem was not solved but representatives tried several times and were polite and helpful all the way through....

My problem was not solved but representatives tried several times and were polite and helpful all the way through.

SBGA - Small Business Growth Alliance

Aremis

2017-07-12

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5 Great customer service.

Great customer service....

Great customer service.

SBGA - Small Business Growth Alliance

Jim

2017-07-11

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4 I was treated well in our dealings.

I was treated well in our dealings....

I was treated well in our dealings.