5Thank you so much Carter for clearing up my confusion and helping me the certificate. I appreciate it! I am having a better day now because of you! Kathi
Thank you so much Carter for clearing up my confusion and helping me the
certificate. I appreciate it! I am having a better day now because of you!
Ka...
Thank you so much Carter for clearing up my confusion and helping me the
certificate. I appreciate it! I am having a better day now because of you!
Kathi
3This company was good up until now. I don't appreciate an application being implemented and us forced to pay for it even though we don't use the service. That's terrible!
This company was good up until now. I don't appreciate an application being
implemented and us forced to pay for it even though we don't use the servi...
This company was good up until now. I don't appreciate an application being
implemented and us forced to pay for it even though we don't use the
service. That's terrible!
5Marc was great. He was very professional and answered all of my questions
Great employee...he deserves a raise!
Marc was great. He was very professional and answered all of my questions
Great employee...he deserves a raise!...
Marc was great. He was very professional and answered all of my questions
Great employee...he deserves a raise!
SBGA - Small Business Growth Alliance
Scott
4Originally spoke with Tech Support who although pleasant was not able to assist with the situation. Directed me to call back and speak with Customer Service where Shawnee was extremely helpful and able to settle the issue in very short fashion.
Originally spoke with Tech Support who although pleasant was not able to
assist with the situation. Directed me to call back and speak with Customer
S...
Originally spoke with Tech Support who although pleasant was not able to
assist with the situation. Directed me to call back and speak with Customer
Service where Shawnee was extremely helpful and able to settle the issue in
very short fashion.
1First of All I want to give Ivan & Carter ***** (5stars) Their service was excellent responsive and they seemed genuinely interested in assisting me.
Second of all I want to give Mark No stars as his assistance was combative, accusatory in nature and threatening. He actually asked why didn't I take the US Postal Service to task for not delivering the request for documents. (Listen to the recording he doesn't belong in customer service).
My rating is based upon the fact
1) I did not receive any request for document retreival nor did I receive a second letter from the Merchant services letting me know that something was needed (like I did with the following two chargebacks). I found out about a $2096.89 chargeback when I contacted merchant services about another request for documents I had sent to see if it was sufficient and received. I was told it had been received and when I queried about other chargebacks, I found out about this one I was initially told there was nothing to do just to wait and see what American Express did because it was past the deadline. They refused to send to American Express any documents I would send. Over the weekend I anxiously awaited lamenting to a collegue of mine who advised me to contact American express myself. I did that next Monday morning and spoke with an incredibly kind and helpful agent named Kat who made some calls and then called me back for a 3 way with First Data. When I spoke with Dawn at first Data she at first refused to speak with Kat on the line even though it was Kat who called.... so I had her listen to what Kat had to say which was the following, "That because I had not received the document retrieval request and because American Express had not received any documents at all they (AMEX) would look at any documents that First Data would reopen the case and send send the documents. After Kat hung up Dawn told me that there was no process to reopen any cases at First Data. I persisted in trying to figure out how to deal with the problem so I was transferred to SBGA Merchant services Mark who could not figure out why I had been transferred to him and did a three way call with someone else at First Data a woman named Beth who basically told me my only option was to try to get the money back from the patient, who clearly was not going to hand it over if she had charged it back so she said my only option was to take the patient to court. She refused to give me any contact stating she didn't have an email, an address, nor a fax number for them. So needless to say I can't recommend SGBA nor First Data. I did finally find an online number for corporate First Data and they are looking into it so we shall see what will happen..... American Express on the other hand bent over backwards to try to help me so they would get 5 stars for their effort.
First of All I want to give Ivan & Carter ***** (5stars) Their service was
excellent responsive and they seemed genuinely interested in assisting me....
First of All I want to give Ivan & Carter ***** (5stars) Their service was
excellent responsive and they seemed genuinely interested in assisting me.
Second of all I want to give Mark No stars as his assistance was combative,
accusatory in nature and threatening. He actually asked why didn't I take
the US Postal Service to task for not delivering the request for documents.
(Listen to the recording he doesn't belong in customer service).
My rating is based upon the fact
1) I did not receive any request for document retreival nor did I receive a
second letter from the Merchant services letting me know that something was
needed (like I did with the following two chargebacks). I found out about
a $2096.89 chargeback when I contacted merchant services about another
request for documents I had sent to see if it was sufficient and received.
I was told it had been received and when I queried about other chargebacks,
I found out about this one I was initially told there was nothing to do
just to wait and see what American Express did because it was past the
deadline. They refused to send to American Express any documents I would
send. Over the weekend I anxiously awaited lamenting to a collegue of mine
who advised me to contact American express myself. I did that next Monday
morning and spoke with an incredibly kind and helpful agent named Kat who
made some calls and then called me back for a 3 way with First Data. When
I spoke with Dawn at first Data she at first refused to speak with Kat on
the line even though it was Kat who called.... so I had her listen to what
Kat had to say which was the following, "That because I had not received
the document retrieval request and because American Express had not
received any documents at all they (AMEX) would look at any documents that
First Data would reopen the case and send send the documents. After Kat
hung up Dawn told me that there was no process to reopen any cases at First
Data. I persisted in trying to figure out how to deal with the problem so
I was transferred to SBGA Merchant services Mark who could not figure out
why I had been transferred to him and did a three way call with someone
else at First Data a woman named Beth who basically told me my only option
was to try to get the money back from the patient, who clearly was not
going to hand it over if she had charged it back so she said my only option
was to take the patient to court. She refused to give me any contact
stating she didn't have an email, an address, nor a fax number for them.
So needless to say I can't recommend SGBA nor First Data. I did finally
find an online number for corporate First Data and they are looking into it
so we shall see what will happen..... American Express on the other hand
bent over backwards to try to help me so they would get 5 stars for their
effort.
5The representative was very helpful in explaining the data protection yearly fee. I had thought that the fee was for the business platform. She was very pleasant.
The representative was very helpful in explaining the data protection
yearly fee. I had thought that the fee was for the business platform. She
was ...
The representative was very helpful in explaining the data protection
yearly fee. I had thought that the fee was for the business platform. She
was very pleasant.
1Personal disappoint of information and run around
Personal disappoint of information and run around...
Personal disappoint of information and run around
SBGA - Small Business Growth Alliance
Judy
5Excellent service and Shawn's was great!! Worked with me until problem solved and was very pleaaant!!!
Excellent service and Shawn's was great!! Worked with me until problem
solved and was very pleaaant!!!...
Excellent service and Shawn's was great!! Worked with me until problem
solved and was very pleaaant!!!
SBGA - Small Business Growth Alliance
Nancy
5Sara was fabulous in helping me through this process. I am a small business owner and this area can be very complex. I appreciated her patience and great customer service.
Sara was fabulous in helping me through this process. I am a small business
owner and this area can be very complex. I appreciated her patience and gr...
Sara was fabulous in helping me through this process. I am a small business
owner and this area can be very complex. I appreciated her patience and
great customer service.
