SBGA - Small Business Growth Alliance

Diane

2018-03-13

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5 Kat was exceptionally patient with me and a wonderful help. she is a fantastic asset to your company. I look foward to working with her again in the future.

Kat was exceptionally patient with me and a wonderful help. she is a fantastic asset to your company. I look foward to working with her again in the...

Kat was exceptionally patient with me and a wonderful help. she is a fantastic asset to your company. I look foward to working with her again in the future.

SBGA - Small Business Growth Alliance

Ellen

2018-03-13

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4 good help

good help...

good help

SBGA - Small Business Growth Alliance

Suzette

2018-03-12

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5 Friendly and answered all my questions

Friendly and answered all my questions...

Friendly and answered all my questions

SBGA - Small Business Growth Alliance

Anita

2018-03-09

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5 Great company to have . Never a problem with anything.

Great company to have . Never a problem with anything....

Great company to have . Never a problem with anything.

SBGA - Small Business Growth Alliance

Melissa

2018-03-08

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4 I had just responded to a testimonial that I was unhappy about the non-response. In talking to a customer service rep I realized that I had received a response but thought it was a different company. I am very please that this is all taken care of and I received an adjustment in my rate and am pleased to stay with SBGA.

I had just responded to a testimonial that I was unhappy about the non-response. In talking to a customer service rep I realized that I had received ...

I had just responded to a testimonial that I was unhappy about the non-response. In talking to a customer service rep I realized that I had received a response but thought it was a different company. I am very please that this is all taken care of and I received an adjustment in my rate and am pleased to stay with SBGA.

SBGA - Small Business Growth Alliance

Dennus

2018-03-07

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4 Shawny and Ricardo were a great help. Thanks to Richard for referring them to me to answer my pointed questions.

Shawny and Ricardo were a great help. Thanks to Richard for referring them to me to answer my pointed questions....

Shawny and Ricardo were a great help. Thanks to Richard for referring them to me to answer my pointed questions.

SBGA - Small Business Growth Alliance

Jane

2018-03-07

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5 Excellent help today. The staff was helpful, supportive, and patient.

Excellent help today. The staff was helpful, supportive, and patient....

Excellent help today. The staff was helpful, supportive, and patient.

SBGA - Small Business Growth Alliance

james

2018-03-07

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5 The person I talked to was very helpful, I'm not a tech savy person. We recently joined SBGA, important for us to get immediate resposne on questions. Thanks Jamie

The person I talked to was very helpful, I'm not a tech savy person. We recently joined SBGA, important for us to get immediate resposne on questions...

The person I talked to was very helpful, I'm not a tech savy person. We recently joined SBGA, important for us to get immediate resposne on questions. Thanks Jamie

SBGA - Small Business Growth Alliance

rob

2018-03-06

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1 We received a new terminal and we needed to send the old one back. I returned it on 02/05/2018, it was signed for on 02/02/2018.I received a letter saying it needed to be returned or we would fined. I called and talked to someone and told her it was returned and signed for on 02/12/2018, she said the system was not updated yet ( 2weeks?) and that it would be fine. Then today I get another letter (final notice). I called again and was asked for tax id #, which I don't know by heart, and was told when I get that info to call back and I said this is your issue not mine you need to do it now. Once again I was told it would be fine and she would put a note not to send anymore letters. Your company needs to get it together, I'm sure if I worked this way you would penalize me. This takes time out of my day. I do not want to hear about this again.

We received a new terminal and we needed to send the old one back. I returned it on 02/05/2018, it was signed for on 02/02/2018.I received a letter sa...

We received a new terminal and we needed to send the old one back. I returned it on 02/05/2018, it was signed for on 02/02/2018.I received a letter saying it needed to be returned or we would fined. I called and talked to someone and told her it was returned and signed for on 02/12/2018, she said the system was not updated yet ( 2weeks?) and that it would be fine. Then today I get another letter (final notice). I called again and was asked for tax id #, which I don't know by heart, and was told when I get that info to call back and I said this is your issue not mine you need to do it now. Once again I was told it would be fine and she would put a note not to send anymore letters. Your company needs to get it together, I'm sure if I worked this way you would penalize me. This takes time out of my day. I do not want to hear about this again.

SBGA - Small Business Growth Alliance

Jane

2018-03-06

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3 I find this hard to do because there seem to be so many parts to this. On one hand, all of your personnel are very friendly and attempt to be most helpful. Some seem extremely competent, and some seem to be learning but get good support when needed. What you need is a local representative to help set up stations. I spent three hours on the phone getting our system up and running. At that point I was tired, frustrated and confused. When I put in that type of effort, I am essentially working as your employee, when you are supposed to be working for me. I feel as though that process should be made more simple and automatic. I am learning to use the system, and it will take some time to do this. I understand your relying on on-line support and instruction, but a local person would be most helpful. Otherwise, there are many good things. The dashboard is easy to understand and navigate. Everyone has been helpful. I feel confident that I can get answers when I need them in the future.

I find this hard to do because there seem to be so many parts to this. On one hand, all of your personnel are very friendly and attempt to be most he...

I find this hard to do because there seem to be so many parts to this. On one hand, all of your personnel are very friendly and attempt to be most helpful. Some seem extremely competent, and some seem to be learning but get good support when needed. What you need is a local representative to help set up stations. I spent three hours on the phone getting our system up and running. At that point I was tired, frustrated and confused. When I put in that type of effort, I am essentially working as your employee, when you are supposed to be working for me. I feel as though that process should be made more simple and automatic. I am learning to use the system, and it will take some time to do this. I understand your relying on on-line support and instruction, but a local person would be most helpful. Otherwise, there are many good things. The dashboard is easy to understand and navigate. Everyone has been helpful. I feel confident that I can get answers when I need them in the future.