SBGA - Small Business Growth Alliance

Thomas

2024-08-17

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2 Amending to my previous submission: Yasnile A. was only one of the people that assisted me. There was also Matt, Gabriela, Isaac and Alex.

Amending to my previous submission: Yasnile A. was only one of the people that assisted me. There was also Matt, Gabriela, Isaac and Alex....

Amending to my previous submission: Yasnile A. was only one of the people that assisted me. There was also Matt, Gabriela, Isaac and Alex.

SBGA - Small Business Growth Alliance

Thomas

2024-08-17

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2 Even though everyone has been courteous and polite, I have found this experience to be frustrating and inconvenient in the end. I was lured by the getting a cost break and a new POS station, but not onl did not all my clients not transfer over, but their sales history is stuck in the old MID account. You say that it is for security reasons but their contact info gets transferred which is more of a security breech than what they bought!!! Then, you are making it very difficult to show proof of my bank information when you have been dealing with it for YEARS!!! I was considering changing companies until you offered me this deal. Then this offer seemed seemed inviting. Now I am reconsidering changing companies, unless things can be fixed. I really don't want to be dealing with all of this on top of moving to a new location, which also is my original location which you seemed to have forgotten!!

Even though everyone has been courteous and polite, I have found this experience to be frustrating and inconvenient in the end. I was lured by the get...

Even though everyone has been courteous and polite, I have found this experience to be frustrating and inconvenient in the end. I was lured by the getting a cost break and a new POS station, but not onl did not all my clients not transfer over, but their sales history is stuck in the old MID account. You say that it is for security reasons but their contact info gets transferred which is more of a security breech than what they bought!!! Then, you are making it very difficult to show proof of my bank information when you have been dealing with it for YEARS!!! I was considering changing companies until you offered me this deal. Then this offer seemed seemed inviting. Now I am reconsidering changing companies, unless things can be fixed. I really don't want to be dealing with all of this on top of moving to a new location, which also is my original location which you seemed to have forgotten!!

SBGA - Small Business Growth Alliance

Gloria

2024-08-16

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5 Great service

Great service...

Great service

SBGA - Small Business Growth Alliance

Gloria

2024-08-16

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5 Great Service. Julie was able to give me answers and helped with my situation.

Great Service. Julie was able to give me answers and helped with my situation....

Great Service. Julie was able to give me answers and helped with my situation.

SBGA - Small Business Growth Alliance

Diane

2024-08-16

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5 Yasnile D was very helpful in solving my issue

Yasnile D was very helpful in solving my issue...

Yasnile D was very helpful in solving my issue

SBGA - Small Business Growth Alliance

Grace

2024-08-16

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5 Resolved my issue.

Resolved my issue....

Resolved my issue.

SBGA - Small Business Growth Alliance

Matthew

2024-08-16

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5 Heather did a great job with handling my business needs in a timely manner and had a solution to everything.

Heather did a great job with handling my business needs in a timely manner and had a solution to everything....

Heather did a great job with handling my business needs in a timely manner and had a solution to everything.

SBGA - Small Business Growth Alliance

Christopher

2024-08-15

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5 He helped me choose a plan better suited to my needs

He helped me choose a plan better suited to my needs...

He helped me choose a plan better suited to my needs

SBGA - Small Business Growth Alliance

Gloria

2024-08-14

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5 Great customer Service. Julie was able to help me and understood my concerns. I was transferred three times and she was the one that was able to get the job done. Thank you.

Great customer Service. Julie was able to help me and understood my concerns. I was transferred three times and she was the one that was able to get t...

Great customer Service. Julie was able to help me and understood my concerns. I was transferred three times and she was the one that was able to get the job done. Thank you.

SBGA - Small Business Growth Alliance

Maggie

2024-08-14

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5 Miss Yasnile was so very helpful. I truly appreciated this under the stressful circumstances in which I needed to make the call in the first place. I received ZERO attitude from her; she was informative and streamlined the process for me. As a small business owner, IF I had a Customer Service Department, I would want her heading my team!! Fabulous work, Yasnile!! Maggie (Last name removed to protect privacy)

Miss Yasnile was so very helpful. I truly appreciated this under the stressful circumstances in which I needed to make the call in the first place. ...

Miss Yasnile was so very helpful. I truly appreciated this under the stressful circumstances in which I needed to make the call in the first place. I received ZERO attitude from her; she was informative and streamlined the process for me. As a small business owner, IF I had a Customer Service Department, I would want her heading my team!! Fabulous work, Yasnile!! Maggie (Last name removed to protect privacy)