Sherri

2017-06-20

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5

great job! SBGA - Small Business Growth Alliance

great job!...

great job!

Sandy

2017-06-16

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1

I have experienced the WORST customer service ever! I called 855-448-3493 at 10 pm last night to unlock my online credit card processing. I was on hold for 1 hour 45 minutes and when a person FINALLY answered I was told that they could not help me because they are only TERMINAL support not online. So I called 855-775-7242 this morning and was placed on hold for another hour. Then I was transferred to Wells Fargo Merchant Services (our prior vendor) and obviously, they couldn't help me because the account is not there. This was the phone number given to me by James Burns (the salesperson who sold me this online processing system) and was placed on hold again. The person who answered was able to help me with PCI Compliance and then said she would transfer me to get unlocked from my system. Two transfers later I was given a new password and got into the system Then I needed help to delete a user so was transferred again to tech support. That person did help me and told me the number I should have called is 855-448-3493 and that they support Payeazy 24/7. this is NOT TRUE because when I called last night I was told they only support TERMNAL: after hours and to call back during the day M-F. SO WHAT ONE NUMBER DO I CALL TO GET TECH SUPPORT 24/7 when I am locked out of my online credit card processing???? SBGA - Small Business Growth Alliance

I have experienced the WORST customer service ever! I called 855-448-3493 at 10 pm last night to unlock my online credit card processing. I was on hol...

I have experienced the WORST customer service ever! I called 855-448-3493 at 10 pm last night to unlock my online credit card processing. I was on hold for 1 hour 45 minutes and when a person FINALLY answered I was told that they could not help me because they are only TERMINAL support not online. So I called 855-775-7242 this morning and was placed on hold for another hour. Then I was transferred to Wells Fargo Merchant Services (our prior vendor) and obviously, they couldn't help me because the account is not there. This was the phone number given to me by James Burns (the salesperson who sold me this online processing system) and was placed on hold again. The person who answered was able to help me with PCI Compliance and then said she would transfer me to get unlocked from my system. Two transfers later I was given a new password and got into the system Then I needed help to delete a user so was transferred again to tech support. That person did help me and told me the number I should have called is 855-448-3493 and that they support Payeazy 24/7. this is NOT TRUE because when I called last night I was told they only support TERMNAL: after hours and to call back during the day M-F. SO WHAT ONE NUMBER DO I CALL TO GET TECH SUPPORT 24/7 when I am locked out of my online credit card processing????

Tom

2017-06-16

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5

Service was very satisfactory SBGA - Small Business Growth Alliance

Service was very satisfactory...

Service was very satisfactory

Grace

2017-06-15

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4

Marc was very helpful and courteous SBGA - Small Business Growth Alliance

Marc was very helpful and courteous...

Marc was very helpful and courteous

Roberta

2017-06-14

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5

Daisy was very helpful and resolved my issue within a few minutes. SBGA - Small Business Growth Alliance

Daisy was very helpful and resolved my issue within a few minutes....

Daisy was very helpful and resolved my issue within a few minutes.

Grace

2017-06-13

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4

Very courteous and helped me with my problem. SBGA - Small Business Growth Alliance

Very courteous and helped me with my problem....

Very courteous and helped me with my problem.

Julie

2017-06-12

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5

FD130 SBGA - Small Business Growth Alliance

FD130...

FD130

alison

2017-06-09

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5

perfect thanks! SBGA - Small Business Growth Alliance

perfect thanks!...

perfect thanks!