The customer service representative was very helpful and listen to my concerns. She was able to help me get to a quick and stress-free solution.SBGA - Small Business Growth Alliance
The customer service representative was very helpful and listen to my concerns. She was able to help me get to a quick and stress-free solution....
The customer service representative was very helpful and listen to my concerns. She was able to help me get to a quick and stress-free solution.
We had a larger than normal deposit for two days and by the third day had not received a deposit in our bank account, which we generally receive one the following business day. We were not notified that there was an issue and the deposits needed to be verified because they were so large. I had to call in to see what was going on. Once I called in the issue was handled immediately and we did receive the deposits. This is actually much better than the last large deposit we had, which took almost a week to deposit and a lot of time wasted to figure out what was going on.SBGA - Small Business Growth Alliance
We had a larger than normal deposit for two days and by the third day had not received a deposit in our bank account, which we generally receive one t...
We had a larger than normal deposit for two days and by the third day had not received a deposit in our bank account, which we generally receive one the following business day. We were not notified that there was an issue and the deposits needed to be verified because they were so large. I had to call in to see what was going on. Once I called in the issue was handled immediately and we did receive the deposits. This is actually much better than the last large deposit we had, which took almost a week to deposit and a lot of time wasted to figure out what was going on.
Customer Service was great.
Joanna G. Did a great job. She was very patient and thorough!!
SBGA does have a problem with the email system.
It takes an hour to get emails from them. This is not acceptable when you are working with credit card systems.
This is a issue that management should address!!SBGA - Small Business Growth Alliance
Customer Service was great.
Joanna G. Did a great job. She was very patient and thorough!!
SBGA does have a problem with the email system.
It takes a...
Customer Service was great.
Joanna G. Did a great job. She was very patient and thorough!!
SBGA does have a problem with the email system.
It takes an hour to get emails from them. This is not acceptable when you are working with credit card systems.
This is a issue that management should address!!
Your customer service rep listened to my question, consulted her supervisor and quickly resolved the issue to my satisfaction. She also guided me through correcting the time on my terminal. Great job... Thank you!SBGA - Small Business Growth Alliance
Your customer service rep listened to my question, consulted her supervisor and quickly resolved the issue to my satisfaction. She also guided me thro...
Your customer service rep listened to my question, consulted her supervisor and quickly resolved the issue to my satisfaction. She also guided me through correcting the time on my terminal. Great job... Thank you!
Shawny was very pleasant and able to provide me with answers to my questions. We are a small business and I had to take care of customers while speaking with her. During her 'hold' time she continued researching information that would provide better service and savings to our small business. She went over and above to assure us the best for our small shop.SBGA - Small Business Growth Alliance
Shawny was very pleasant and able to provide me with answers to my questions. We are a small business and I had to take care of customers while speaki...
Shawny was very pleasant and able to provide me with answers to my questions. We are a small business and I had to take care of customers while speaking with her. During her 'hold' time she continued researching information that would provide better service and savings to our small business. She went over and above to assure us the best for our small shop.
Kat was able to point me in the right direction to figure out what had occurred. However, I thought Merchant Services would have been able to tell me my Client's name for me to be able to solve my problem. I did not know Merchant Services did not access that information.SBGA - Small Business Growth Alliance
Kat was able to point me in the right direction to figure out what had occurred. However, I thought Merchant Services would have been able to tell me...
Kat was able to point me in the right direction to figure out what had occurred. However, I thought Merchant Services would have been able to tell me my Client's name for me to be able to solve my problem. I did not know Merchant Services did not access that information.
