SBGA - Small Business Growth Alliance

Debbie

2022-10-20

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3 I was VERY frustrated trying to reach someone to help me with a damaged cord, I made multiple calls on hold for 45 minutes plus each time. I finally started just pushing different extensions and first reach Michael R. (I believe he was in customer service) he was amazing and very helpful, I needed to call back,I was following up on my order and spoke to Heather in customer service, she was also amazing and took care of my issues. They were both a pleasure to speak with and conduct business with. The rest of the company needs to take lessons from them. Thank you

I was VERY frustrated trying to reach someone to help me with a damaged cord, I made multiple calls on hold for 45 minutes plus each time. I finally s...

I was VERY frustrated trying to reach someone to help me with a damaged cord, I made multiple calls on hold for 45 minutes plus each time. I finally started just pushing different extensions and first reach Michael R. (I believe he was in customer service) he was amazing and very helpful, I needed to call back,I was following up on my order and spoke to Heather in customer service, she was also amazing and took care of my issues. They were both a pleasure to speak with and conduct business with. The rest of the company needs to take lessons from them. Thank you

SBGA - Small Business Growth Alliance

Mayra

2022-10-20

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4 On September 30 system was down and apparently he got charged three times for 3193 when it should have been one charge only

On September 30 system was down and apparently he got charged three times for 3193 when it should have been one charge only...

On September 30 system was down and apparently he got charged three times for 3193 when it should have been one charge only

SBGA - Small Business Growth Alliance

Patricia

2022-10-19

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1 I spoke with 3 different people from 3 different departments and no one was able to answer basic questions regarding service.

I spoke with 3 different people from 3 different departments and no one was able to answer basic questions regarding service....

I spoke with 3 different people from 3 different departments and no one was able to answer basic questions regarding service.

SBGA - Small Business Growth Alliance

Linda

2022-10-19

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4 Michael and Nicholas were very helpful and answered my question fairly quickly.

Michael and Nicholas were very helpful and answered my question fairly quickly....

Michael and Nicholas were very helpful and answered my question fairly quickly.

SBGA - Small Business Growth Alliance

Gail

2022-10-19

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2 I found the security measures of a security code are just over the top. There are plenty of other security measures with out that. I found it very complicated to ask a very simple question.

I found the security measures of a security code are just over the top. There are plenty of other security measures with out that. I found it very com...

I found the security measures of a security code are just over the top. There are plenty of other security measures with out that. I found it very complicated to ask a very simple question.

SBGA - Small Business Growth Alliance

Tasha

2022-10-19

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5 The guy I talk to today help me out and actually listen to me I think he amazing

The guy I talk to today help me out and actually listen to me I think he amazing...

The guy I talk to today help me out and actually listen to me I think he amazing

SBGA - Small Business Growth Alliance

Nikki

2022-10-19

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5 Anytime I call into customer service they are knowledgeable and very helpful! Thank you Holly!!

Anytime I call into customer service they are knowledgeable and very helpful! Thank you Holly!!...

Anytime I call into customer service they are knowledgeable and very helpful! Thank you Holly!!

SBGA - Small Business Growth Alliance

Gloria

2022-10-18

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5 Great customer service, answered all questions and resolved my inquiries quickly and courteously.

Great customer service, answered all questions and resolved my inquiries quickly and courteously....

Great customer service, answered all questions and resolved my inquiries quickly and courteously.

SBGA - Small Business Growth Alliance

Vita

2022-10-18

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5 Thank you always! for a job well done through and through regardless of the issues at hand! Thank you!

Thank you always! for a job well done through and through regardless of the issues at hand! Thank you!...

Thank you always! for a job well done through and through regardless of the issues at hand! Thank you!

SBGA - Small Business Growth Alliance

Jacqueline

2022-10-18

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4 Debbie was helpful.....I was trying to find out about a Dispute we received, and helpful with getting my paperwork to the right place

Debbie was helpful.....I was trying to find out about a Dispute we received, and helpful with getting my paperwork to the right place...

Debbie was helpful.....I was trying to find out about a Dispute we received, and helpful with getting my paperwork to the right place