SBGA - Small Business Growth Alliance

Karen

2017-04-27

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5 Prompt answer to my question.

Prompt answer to my question....

Prompt answer to my question.

SBGA - Small Business Growth Alliance

Karen

2017-04-27

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5 Prompt answer to my question.

Prompt answer to my question....

Prompt answer to my question.

SBGA - Small Business Growth Alliance

Paul

2017-04-24

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5 Called and received very professional and courteous service

Called and received very professional and courteous service...

Called and received very professional and courteous service

SBGA - Small Business Growth Alliance

Kristi

2017-04-18

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3 The customer service representatives are always very nice, but there are too many menu choices to go through to speak with someone! Today I was on the phone for about 30 minutes I started with customer service was transferred to a tech support person who was hard to understand after him asking me the same questions several times he realized he couldn't help me and needed to transfer me back to customer service! So after 30 min. my problem still isn't resolved because I wasn't transferred to the right department and I didn't have time to wait on hold any longer!

The customer service representatives are always very nice, but there are too many menu choices to go through to speak with someone! Today I was on the...

The customer service representatives are always very nice, but there are too many menu choices to go through to speak with someone! Today I was on the phone for about 30 minutes I started with customer service was transferred to a tech support person who was hard to understand after him asking me the same questions several times he realized he couldn't help me and needed to transfer me back to customer service! So after 30 min. my problem still isn't resolved because I wasn't transferred to the right department and I didn't have time to wait on hold any longer!

SBGA - Small Business Growth Alliance

phylis

2017-04-18

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3 The people I spoke to, both times, (I was cut off the first time) were helpful and resolved the problem. Your recordings although I'm sure all the blather is necessary are extremely long and boring, especially if you have to listen to them over and over.

The people I spoke to, both times, (I was cut off the first time) were helpful and resolved the problem. Your recordings although I'm sure all the bl...

The people I spoke to, both times, (I was cut off the first time) were helpful and resolved the problem. Your recordings although I'm sure all the blather is necessary are extremely long and boring, especially if you have to listen to them over and over.

SBGA - Small Business Growth Alliance

Sally

2017-04-17

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3 I had locked been locked out of my account when attempting to reset my password. It took 3 calls and 45 minutes to finally get someone on the line who could help me reset. Everyone I spoke to was very courteous, but 2 of my calls were disconnected. There were long hold times.

I had locked been locked out of my account when attempting to reset my password. It took 3 calls and 45 minutes to finally get someone on the line who...

I had locked been locked out of my account when attempting to reset my password. It took 3 calls and 45 minutes to finally get someone on the line who could help me reset. Everyone I spoke to was very courteous, but 2 of my calls were disconnected. There were long hold times.

SBGA - Small Business Growth Alliance

Audra

2017-04-17

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3 I called with a question about a monthly $15 charge, that I learned today wasn't for a necessary service. The customer service representative with whom I spoke was helpful in making this clear to me.

I called with a question about a monthly $15 charge, that I learned today wasn't for a necessary service. The customer service representative with who...

I called with a question about a monthly $15 charge, that I learned today wasn't for a necessary service. The customer service representative with whom I spoke was helpful in making this clear to me.

SBGA - Small Business Growth Alliance

Linda

2017-04-15

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5 Great service. Thank you.

Great service. Thank you....

Great service. Thank you.