4Gus H. was so pleasant and patient in showing me how to use the Clover reporting. I was very pleased
with this experience. He certainly is an asset to your company.
Gus H. was so pleasant and patient in showing me how to use the Clover
reporting. I was very pleased
with this experience. He certainly is an asset to...
Gus H. was so pleasant and patient in showing me how to use the Clover
reporting. I was very pleased
with this experience. He certainly is an asset to your company.
5Alex was very helpful. I received the information necessary to satisfy our customer. It was done swiftly and easlily.
Thank you
Alex was very helpful. I received the information necessary to satisfy our
customer. It was done swiftly and easlily.
Thank you...
Alex was very helpful. I received the information necessary to satisfy our
customer. It was done swiftly and easlily.
Thank you
SBGA - Small Business Growth Alliance
Sandy
1I have experienced the WORST customer service ever! I called 855-448-3493 at 10 pm last night to unlock my online credit card processing. I was on hold for 1 hour 45 minutes and when a person FINALLY answered I was told that they could not help me because they are only TERMINAL support not online. So I called 855-775-7242 this morning and was placed on hold for another hour. Then I was transferred to Wells Fargo Merchant Services (our prior vendor) and obviously, they couldn't help me because the account is not there. This was the phone number given to me by James Burns (the salesperson who sold me this online processing system) and was placed on hold again. The person who answered was able to help me with PCI Compliance and then said she would transfer me to get unlocked from my system. Two transfers later I was given a new password and got into the system Then I needed help to delete a user so was transferred again to tech support. That person did help me and told me the number I should have called is 855-448-3493 and that they support Payeazy 24/7. this is NOT TRUE because when I called last night I was told they only support TERMNAL: after hours and to call back during the day M-F. SO WHAT ONE NUMBER DO I CALL TO GET TECH SUPPORT 24/7 when I am locked out of my online credit card processing????
I have experienced the WORST customer service ever! I called 855-448-3493
at 10 pm last night to unlock my online credit card processing. I was on
hol...
I have experienced the WORST customer service ever! I called 855-448-3493
at 10 pm last night to unlock my online credit card processing. I was on
hold for 1 hour 45 minutes and when a person FINALLY answered I was told
that they could not help me because they are only TERMINAL support not
online. So I called 855-775-7242 this morning and was placed on hold for
another hour. Then I was transferred to Wells Fargo Merchant Services (our
prior vendor) and obviously, they couldn't help me because the account is
not there. This was the phone number given to me by James Burns (the
salesperson who sold me this online processing system) and was placed on
hold again. The person who answered was able to help me with PCI Compliance
and then said she would transfer me to get unlocked from my system. Two
transfers later I was given a new password and got into the system Then I
needed help to delete a user so was transferred again to tech support. That
person did help me and told me the number I should have called is
855-448-3493 and that they support Payeazy 24/7. this is NOT TRUE because
when I called last night I was told they only support TERMNAL: after hours
and to call back during the day M-F. SO WHAT ONE NUMBER DO I CALL TO GET
TECH SUPPORT 24/7 when I am locked out of my online credit card
processing????
