SBGA - Small Business Growth Alliance

Jessica

2025-04-08

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5 I was on my last breath trying to get my taxes done needing my 1099k and this gentleman helped me and went above and beyond anyone in the last 3 weeks trying yo get this form. I am very grateful for his help and calmness and clarity. This is s person who should be going to call centers to train how to communicate with customers

I was on my last breath trying to get my taxes done needing my 1099k and this gentleman helped me and went above and beyond anyone in the last 3 weeks...

I was on my last breath trying to get my taxes done needing my 1099k and this gentleman helped me and went above and beyond anyone in the last 3 weeks trying yo get this form. I am very grateful for his help and calmness and clarity. This is s person who should be going to call centers to train how to communicate with customers

SBGA - Small Business Growth Alliance

Jeffrey

2025-04-08

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5 Absolutely first quality customer service for my issue. Very phone friendly, well spoken, and efficient. I love this professional service.

Absolutely first quality customer service for my issue. Very phone friendly, well spoken, and efficient. I love this professional service....

Absolutely first quality customer service for my issue. Very phone friendly, well spoken, and efficient. I love this professional service.

SBGA - Small Business Growth Alliance

Michael

2025-04-01

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5 I would like to single out Justin Yee. He provided excellent customer service by helping me integrate my new Clover POS. He helped me by getting my inventory listed on Instacart. He is still working hard to help me by getting DoorDash and Uber Eats integrated into my Clover POS. The entire process was much easier than I had anticipated. Thanks Justin.

I would like to single out Justin Yee. He provided excellent customer service by helping me integrate my new Clover POS. He helped me by getting my in...

I would like to single out Justin Yee. He provided excellent customer service by helping me integrate my new Clover POS. He helped me by getting my inventory listed on Instacart. He is still working hard to help me by getting DoorDash and Uber Eats integrated into my Clover POS. The entire process was much easier than I had anticipated. Thanks Justin.

SBGA - Small Business Growth Alliance

Rod

2025-03-28

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5 The website is so easy to use and very useful.

The website is so easy to use and very useful....

The website is so easy to use and very useful.

SBGA - Small Business Growth Alliance

Ricot

2025-03-21

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4 Just want to change my email address

Just want to change my email address...

Just want to change my email address

SBGA - Small Business Growth Alliance

Maria

2025-03-20

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5 Everything is Good , she help me

Everything is Good , she help me...

Everything is Good , she help me

SBGA - Small Business Growth Alliance

Vincent

2025-03-14

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5 I called him today because I had an issue with a credit card payment. Your customer service representative YASNILE D was very knowledgeable and friendly. She listened to all my concerns and resolve my issue immediately. Because of this I am upgrading my equipment and also getting better rates with her. YASNILE D is an asset to your company. Great job and thank you very much.

I called him today because I had an issue with a credit card payment. Your customer service representative YASNILE D was very knowledgeable and friend...

I called him today because I had an issue with a credit card payment. Your customer service representative YASNILE D was very knowledgeable and friendly. She listened to all my concerns and resolve my issue immediately. Because of this I am upgrading my equipment and also getting better rates with her. YASNILE D is an asset to your company. Great job and thank you very much.

SBGA - Small Business Growth Alliance

Mary

2025-03-12

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4 I rate the company at a 4. Having a proactive account manager would be ideal, especially since it has been 9 years since we signed our original agreement. However, I rate Yasnile, D with 5. She was incredibly helpful, thorough, kind, and patient. The quick response to my questions was also really appreciated.

I rate the company at a 4. Having a proactive account manager would be ideal, especially since it has been 9 years since we signed our original agreem...

I rate the company at a 4. Having a proactive account manager would be ideal, especially since it has been 9 years since we signed our original agreement. However, I rate Yasnile, D with 5. She was incredibly helpful, thorough, kind, and patient. The quick response to my questions was also really appreciated.

SBGA - Small Business Growth Alliance

Amy

2025-03-12

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1 Our employees started all working remotely in 2021 and we no longer have an office headquarter. I worked with SBGA in June 2022 to update our address information as well as change the signer on the account to the owner of the company. After several emails and signed documents, SBGA failed to make the update. The entire process was repeated in March 2024 and once again SBGA failed to make the updated. Now, March 2025 we are going through the entire process again. It is extremely frustrating and time consuming and I don't understand what the problem is to make these changes permanent. We are strongly going to consider looking into different providers if the service continues this way.

Our employees started all working remotely in 2021 and we no longer have an office headquarter. I worked with SBGA in June 2022 to update our address...

Our employees started all working remotely in 2021 and we no longer have an office headquarter. I worked with SBGA in June 2022 to update our address information as well as change the signer on the account to the owner of the company. After several emails and signed documents, SBGA failed to make the update. The entire process was repeated in March 2024 and once again SBGA failed to make the updated. Now, March 2025 we are going through the entire process again. It is extremely frustrating and time consuming and I don't understand what the problem is to make these changes permanent. We are strongly going to consider looking into different providers if the service continues this way.

SBGA - Small Business Growth Alliance

Michael

2025-03-03

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5 Leslie was knowledgable and patient with me. Great experience and our issue was solved.

Leslie was knowledgable and patient with me. Great experience and our issue was solved....

Leslie was knowledgable and patient with me. Great experience and our issue was solved.