James

2025-08-24

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4

Tri Valley Optometry has used SBGA services for our credit card transactions for ten years. Recently our credit card reader was no longer working correctly. I called the service number for SBGA and Ms. Yasnile Diaz helped. She explained that our current equipment was outdated and no longer supported. Then she gave options to upgrade that were appropriate for our office. She also helped us set up the virtual credit card reader to help us in the interim. After signing paperwork, we are now waiting for the equipment to arrive. To date, I am satisfied with the service. SBGA - Small Business Growth Alliance

Tri Valley Optometry has used SBGA services for our credit card transactions for ten years. Recently our credit card reader was no longer working cor...

Tri Valley Optometry has used SBGA services for our credit card transactions for ten years. Recently our credit card reader was no longer working correctly. I called the service number for SBGA and Ms. Yasnile Diaz helped. She explained that our current equipment was outdated and no longer supported. Then she gave options to upgrade that were appropriate for our office. She also helped us set up the virtual credit card reader to help us in the interim. After signing paperwork, we are now waiting for the equipment to arrive. To date, I am satisfied with the service.

Helen

2025-08-21

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4

Customer service agent was very nice and helpful. Good experience for my first time. SBGA - Small Business Growth Alliance

Customer service agent was very nice and helpful. Good experience for my first time....

Customer service agent was very nice and helpful. Good experience for my first time.

Anthony

2025-08-20

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5

Joseph was very helpful and Professional. ty SBGA - Small Business Growth Alliance

Joseph was very helpful and Professional. ty...

Joseph was very helpful and Professional. ty

Nancy

2025-08-20

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5

Very helpful SBGA - Small Business Growth Alliance

Very helpful...

Very helpful

Khaled

2025-08-20

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5

The customer service agent was excellent, but the reason for the call was that your company and your website did not send the dispute notice and did not have the case number listed. So all the agent was helpful. The reason for the call is a lack of good management or technical competency being an issue. SBGA - Small Business Growth Alliance

The customer service agent was excellent, but the reason for the call was that your company and your website did not send the dispute notice and did n...

The customer service agent was excellent, but the reason for the call was that your company and your website did not send the dispute notice and did not have the case number listed. So all the agent was helpful. The reason for the call is a lack of good management or technical competency being an issue.

Chris

2025-08-19

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5

Very helpful and good on the phone SBGA - Small Business Growth Alliance

Very helpful and good on the phone...

Very helpful and good on the phone

Billy

2025-08-18

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5

Very helpful SBGA - Small Business Growth Alliance

Very helpful...

Very helpful

Taos

2025-08-15

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4

YASNILE D was very helpful and friendly. She helped solve our login issue as well as informed us that our clover machine is going out of date which was important information for us to know so we may prepare to get a new machine. Thanks again Yasnile! SBGA - Small Business Growth Alliance

YASNILE D was very helpful and friendly. She helped solve our login issue as well as informed us that our clover machine is going out of date which wa...

YASNILE D was very helpful and friendly. She helped solve our login issue as well as informed us that our clover machine is going out of date which was important information for us to know so we may prepare to get a new machine. Thanks again Yasnile!

Paul

2025-08-15

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4

Yasnile D. Was very patient and helpful. She doesn’t make up the costs so I can’t hold that against her. I have been told I’m paying too much for my credit cards by other businesses around so I’m going to take some time and research this. I don’t have any major complaints other than the cost and I will check to see if this is a warranted complaint or not. SBGA - Small Business Growth Alliance

Yasnile D. Was very patient and helpful. She doesn’t make up the costs so I can’t hold that against her. I have been told I’m paying too much fo...

Yasnile D. Was very patient and helpful. She doesn’t make up the costs so I can’t hold that against her. I have been told I’m paying too much for my credit cards by other businesses around so I’m going to take some time and research this. I don’t have any major complaints other than the cost and I will check to see if this is a warranted complaint or not.

Kayla

2025-08-14

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5

Had a password issue and Yasnile D was WONDERFUL in assisting me. She was very friendly and quick in resolving the issue. SBGA - Small Business Growth Alliance

Had a password issue and Yasnile D was WONDERFUL in assisting me. She was very friendly and quick in resolving the issue....

Had a password issue and Yasnile D was WONDERFUL in assisting me. She was very friendly and quick in resolving the issue.